Exchanging crypto for cash at an in-person meeting is a convenient option when you need physical money in a specific city. But first-timers always have questions: when to send the crypto, where the meeting takes place, how to check the banknotes. Here is a step-by-step look at how an exchange works at Brothers Exchange — from the order to the cash handover.

Step 1. Choose a direction and a city

In the exchange form, specify what you give and what you want to receive — for example, USDT TRC-20 for cash euros — and choose a city. Cash is accepted and handed over only in the city selected in the order, so pick the one where it is convenient for you to meet. The rate and the minimum and maximum amounts are visible in the form before you create the order.

Step 2. Fill in and create the order

Enter the amount, your Telegram contact and your email address: you will receive an email with all the order parameters and then a notification about every change in its status. If you are buying crypto with cash, enter your wallet address on the right network. Tick the boxes confirming your consent to the Exchange Rules and the AML / KYT / KYC Policy, and create the order.

You do not need to register on the website, and identity verification is not required by default. From the moment the order is created, the rate is locked for 60 minutes.

Step 3. Arrange the meeting with the operator

The operator will contact you via the Telegram account or email address specified in the order and, within 2 working hours of its creation, agree the meeting place and time in the selected city. The operator is online daily from 8:00 to 20:00 Warsaw time; an order created between 20:00 and 8:00 is processed from 8:00. The time is given in the city's local time.

Communicate only through official channels. Support contacts are published on the Contacts page, and payment details are shown only on the order page and in the order confirmation email. If someone sends you “new payment details” in a private message, do not transfer anything and let support know.

Step 4. Paying for the order

What happens next depends on the exchange direction.

If you are selling crypto for cash

Send the exact amount in a single transaction to the address shown on the order page, on the network specified in the order.
Broadcast the transaction within 60 minutes of creating the order. A transaction broadcast before the order expires counts as a timely payment, even if the network confirmations arrive later.
The funds are considered received after the required number of confirmations: BTC — 2, ETH and ERC-20 tokens — 12, USDT TRC-20 — 20, USDT TON — 1.

If you are buying crypto with cash

You hand the cash to a representative of the service at the meeting. It is counted and checked for authenticity in your presence.
Once counting and checking are complete, the cash is considered received, and the crypto is sent to your address within 30 minutes.
If the meeting takes place after the order has expired or the amount differs from the order amount, the operator will tell you the amount you will receive at the current rate before completing the acceptance of the cash. If you do not agree, the exchange does not take place and your cash is returned to you in full on the spot.

Step 5. Receiving the cash

At the meeting, give the representative your order number. Cash is handed over once your payment has received the required number of network confirmations. You have the right to count the banknotes and check their authenticity before the handover is complete — take your time and do not hesitate to do so.

When the exchange is complete, the order status changes to “Completed” and you receive an email with the final parameters.

If your plans change

You cannot make the meeting. Message the operator: your funds remain yours. You can arrange a new meeting or request a refund.
You want to cancel a paid order. You can do so before the payout starts by contacting support from the contact specified in the order. A refund is subject only to the actual network or bank fee for the transfer, and cash received is returned in full.
The meeting is impossible for reasons beyond your control, for example due to circumstances in the city. The service will notify you, and you choose: have the order executed later or receive a full refund.

Tips for a smooth meeting

Before the meeting, confirm the amount, the currency and the order number with the operator.
Come to the meeting yourself: the sender and the recipient of funds under an order must be the person who created it.
Never reveal your seed phrase or give anyone access to your wallet — the service never needs them under any circumstances.
Keep the order emails: they contain everything you need if you contact support.

All terms are described in the Exchange Rules, and answers to common questions are collected in the FAQ. Ready to start? Choose a direction and a city in the exchange form.

How an In-Person Crypto-to-Cash Exchange Works